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ITS » Journal » Sistem Informasi - S1
Posted by budi_hrt@its.ac.id at 15/03/2016 10:17:39  •  1087 Views


THE SERVICE QUALITY OF INDONESIAS LOGISTICS SERVICE PROVIDER IN PREPARATION FOR ASEAN ECONOMIC COMMUNITY

Author :
MAHENDRAWATHI ER ( 197610112006042001 )
WASUSRI, THANANYA    ASTUTI, HANIM MARIA; HERDIYANTI, ANISAH




ABSTRAK

Logistics Service Providers LSPs in Indonesia will play an increasingly significant part in the ASEAN Economic Community AEC. To prepare for the single market place at the end of 2015 Indonesia LSPs need to understand their existing situation and how they can improve their performance. The study follows a prior research on Thai LSPs and thus the same questionnaire was distributed to Indonesia LSPs and users. The SERVQUAL method was utilized to identify the gaps between the LSPs and users. It was found that neither Indonesia LSPs nor Thai LSPs can perform their service to meet with their customers expectation over the service delivered. The LSPs must improve their performance to satisfy their customers which will directly drive product flows and eventually help them gain benefits from AEC.



KeywordsLogistic Service Provider (LSP), ASEAN Economic Community (AEC), Service Quality.
 
Subject:  Pengambilan keputusan
Date Create: 02/12/2015
Type: Text
Format: PDF
Language: Indonesian
Identifier: ITS-Journal-52011150000052
Collection ID: 52011150000052
Call Number: 658.403 Mah s


Source
Article of Journal

Coverage
ITS Community

Rights
© Springer-Verlag Berlin Heidelberg 2015 M. Gen et al. (eds.), Industrial Engineering, Management Science and Applications 2015, 647 Lecture Notes in Electrical Engineering 349, DOI: 10.1007/978-3-662-47200-2_68




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ITS-Journal-52011150000052-40773.pdf




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