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ITS » Master Theses » Statistika - S2
Posted by aprill@is.its.ac.id at 15/03/2016 07:42:18  •  846 Views


SIMULASI ANTRIAN PELAYANAN NASABAH BRI CABANG SURABAYA KALIASIN

Author :
NASARUDDIN ( 1399202013 )




ABSTRAK

Keberadaan bank BRI cukup diperhitungkan dalam dunia perbankan di Indonesia oleh karena memiliki jaringan yang cukup luas serta melayani masyarakat dari berbagai lapisan dari kota hingga ke Desa salah satu diantaranya adalah BRI Cabang Surabaya Kaliasin yang menjadi objek dalam penelitian ini. Pelayanan nasabah BRI Kaliasin belum optimal hal ini diindikasikan oleh panjangnya antrian dan lamanya waktu tunggu para nasabah. Untuk mengatasi masalah tersebut maka dilakukan pendekatan simulasi model. Dari simulasi model akan diperoleh dugaan rata-rata waktu tunggu dan panjangnya antrian.


ABSTRACT

Existence of BRI Bank important enough in Banking world in Indonesia because it have a large network and services all level of society both the urban and the vilages one of those is BRI Cabang Surabaya Kahasin that became object in this research. The BRI Kaliasin customer services system do not optimal yet this matter is indicated by the existence of two parameters those are queue length of customer and length of delay time. The simulation of this problem can be aproach by the simulation model of the system. The results of the simulation model are used to estimate average time delay and length of queue.



KeywordsSIMULASI; ANTRIAN; PELAYANAN NASABAH; BRI; CABANG SURABAYA; KALIASIN
 
Subject:  teori antrian
Contributor
  1. Dr. M. Isa lrawan, MT.
Date Create: 15/03/2016
Type: Text
Format: pdf
Language: Indonesian
Identifier: ITS-Master-13103150001571
Collection ID: 13103150001571
Call Number: RT 519.82 Nas s


Source
Master Theses of Statistics, RT 519.82 Nas s, 2001

Coverage
ITS Community

Rights
Copyright @2012 by ITS Library. This publication is protected by copyright and per obtained from the ITS Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to ITS Library




[ Download - Open Access ]

  1.  ITS-Master-40763-Abstract_id.pdf - 194 KB
  2.  ITS-Master-40763-Abstract_en.pdf - 193 KB
  3.  ITS-Master-40763-Conclusion.pdf - 230 KB




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