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ITS » Master Theses » MANAJEMEN KINERJA STRATEGIS
Posted by aprill@is.its.ac.id at 03/01/2014 09:52:52  •  1315 Views


PERANCANGAN KERANGKA KNOWLEDGE MANAGEMENT CAPABILITY MATURITY MODEL DALAM KESELARASAN DENGAN BALANCED SCORECARD

THE DEVELOPMENT OF KNOWLEDGE MANAGEMENT CAPABILITY MATURITY MODEL IN ALIGNMENT WITH BALANCED SCORECARD

Author :
ADY, AKHMAD GUNTAR SUSATYO  ( 2509205002 )




ABSTRAK

Penelitian ini menyajikan perancangan Knowledge Management Capability Maturity Model KMCMM yang membantu organisasi dalam mengukur kekuatan implementasi dan kekuatan dukungan program manajemen pengetahuan terhadap jenis pengetahuan yang bersifat kritis bagi tujuan bisnis. Kemampuan mengimplementasi program manajemen pengetahuan dinyatakan dalam capability level dan kekuatan daya dukung terhadap jenis pengetahuan amatan dinyatakan dalam maturity level. KMCMM dibangun melalui tahapan penyelarasan dengan kerangka Balanced Scorecard BSC untuk menemukan jenis pengetahuan amatan perancangan kerangka KMCMM dan pelaksanaan pilot study untuk validasi model. Dalam menyelaraskan dengan BSC jenis pengetahuan amatan diidentifikasi melalui content analysis atas faktor amatan yang diturunkan dari strategic objectives dan strategic initiatives BSC untuk kemudian dikerucutkan melalui pengidentifikasian tingkat kekritisan. Perancangan KMCMM dilakukan dengan pembentukan kerangka dasar KMCMM penentuan levelisasi untuk capability model dan maturity model serta penentuan cara perhitungan skor level untuk model capability dan maturity. Dalam pilot study yang dilakukan didapatkan sepuluh jenis pengetahuan yang bersifat kritis dalam tiga klaster dengan skor maturity riil total 5026 dan skor maturity optimal 7228 . Hasil pilot study menunjukkan bahwa KMCMM dapat diterapkan dengan baik di organisasi yang telah menerapkan BSC dan mampu memberikan arahan untuk pengembangan manajemen pengetahuan secara bertahap dan terselaras dengan tujuan bisnis.


ABSTRACT

This research presents the development of Knowledge Management Capability Maturity Model KMCMM which is meant to assist organization in measuring its capability on executing knowledge management initiatives as well as its maturity on supporting the critical knowledge required to achieve business objectives. KMCMM was built by aligning with Balanced Scorecard BSC framework in order to identify the observed knowledge developing KMCMM main framework and deploying the model in a pilot study for validation and model evaluation purpose. In building alignment with BSC the observed knowledge are chosen based on their criticality level from the result of content analysis of identified knowledge derived from strategic objectives and strategic initiatives. KMCMM was developed by constructing its main framework determining level criteria for both capability and maturity model and determining how to calculate the capability and maturity score. KMCMM has been implemented in a pilot study resulting ten instances of critical knowledge with real maturity score of 5026 and optimal maturity score of 728. The result of pilot study shown that KMCMM can be implemented in organization that have implemented BSC and KMCMM is able to provide direction for gradual knowledge management development in alignment with business goals.



Keywordsmanajemen pengetahuan; capability model; maturity model; knowledge management maturity model; balanced scorecard; content analysis
 
Subject:  pengetahuan manajemen
Contributor
  1. Dr. Imam Baihaqi S.T., M.Sc.
  2. Naning Aranti Wessiani ST. MM.
Date Create: 23/07/2012
Type: Text
Format: pdf
Language: Indonesian
Identifier: ITS-Master-25003140000460
Collection ID: 25003140000460
Call Number: RTI 658.403 8 Ady p


Source
Master Thesis of Industrial Engineering, RTI 658.403 8 Ady p, 2013

Coverage
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Rights
Copyright @2014 by ITS Library. This publication is protected by copyright and per obtained from the ITS Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to ITS Library




[ Download - Open Access ]

  1.  ITS-Master-28840-2509205002-Abstract_id.pdf - 292 KB
  2.  ITS-Master-28840-2509205002-Abstract_en.pdf - 245 KB
  3.  ITS-Master-28840-2509205002-Conclusion.pdf - 287 KB




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