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ITS » Master Theses » Statistika -- Matematika Industri Posted by eny at 30/12/2006 14:59:30 • 18170 Views
SIMULATION OF CUSTOMER SERVICE QUEUEING SYSTEM AT BRI CABANG SURABAYA KALIASIN
Author : NASARUDDIN
ABSTRAK
Keberadaan bank BRI cukup diperhitungkan dalam dunia perbankan di Indonesia oleh karena memiliki jaringan yang cukup luas serta melayani masyarakat dari berbagai lapisan dari kota hingga ke desa salah satu diantaranya adalah BRI Cabang Surabaya Kaliasin yang menjadi objek dalam penelitian ini.
Pelayanan nasabah BRI Kaliasin belum optimal hal ini diindikasikan oleh panjangnya antrian dan lamanya waktu tunggu para nasabah. Untuk mengatasi masalah tersebut maka dilakukan pendekatan simulasi model. Dari simulasi model akan diperoleh dugaan rata-rata waktu tunggu dan panjangnya antrian
ABSTRACT
Existence of BRI Bank important enough in Banking world in Indonesia because it have a large network and services all level of society both the urban and the vilages one of those is BRI Cabang Surabaya Kaliasin that became object in this research.
The BRI Kaliasin customer services system do not optimal yet this matter is indicated by the existence of two parameters those are queue length of customer and length of delay time. The simulation of this problem can be approach by the simulation model of the system. The results of the simulation model are used to estimate average time delay and length of queue
Keywords:
Simulation model ; Length of queue
Subject
: Pelayanan pelanggan
Contributor
DR. M. Isa Irawan, MT. Drs. Soetrisno, M.IKom
Date Create
: 27/07/2001
Type
: Text
Format
: pdf ; 109 pages
Language
: Indonesian
Identifier
: ITS-Master-3100002015448
Collection ID
: 3100002015448
Call Number
: 519.82 Nas s
Source Theses Statistics RT 519.82 Nas s, 2001
Coverage ITS Community
Rights Copyright @2001 by ITS Library. This publication is protected by copyright and permission should be obtained from the ITS Library prior to any prohibited reproduction, storage in a retrievel system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to ITS Library
