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ITS » Master Theses » Manajemen Operasional (S2)
Posted by edy at 28/12/2006 15:36:30  •  24293 Views


PENINGKATAN KUALITAS PRODUK CYLINDER LINER MELALUI PERENCANAAN DAN PENGEMBANGAN PRODUK MENGGUNAKAN METODE

THE QUALITY INCREASE OF CYLINDER UNER PRODUCT THROUGH PRODUCT PLANNING AND DEVELOPMENT USING QUALITY

Author :
GUNANTARA, DIDIK 




ABSTRAK

Jumlah produksi .dan penjualan kendaraan bermotordi Indonesia dari tahun ke tahun menunjukkan peningkatan yang sangat pesat. Kondisi tersebut tentu saja harus diimbaagi -dengan peningkatan jumlah suku cadang kendaraan. Diperkirakan pada era perdagangan bebas nanti jumlahnya akan lebih meningkat akibat banyaknya variasi jenis kendaraan bermotor yang masuk dari negara-negara Iain. Disisi lain dengan semakin terbukannya pasar dan meningkatnnya jumlah pelaku bisnis telah memberikan peluang besar kepada konsumen untuk menuntut produk dengan kualitas tinggi harga bersaing serta waktu penyerahan yang tepat. Kondisi persaingan bebas ini memaksa para produsen suku cadang kendaraan bermotor untuk menghasilkan produk dengan kualitas dan harga yang kompetilif. Berdasarkan hal tersebut maka perusahaan yang ingin tetap bertahan dan bersaing bahkan lebih bcrkembang lagi harus dapat memanfaatkan sumber - sumber daya yang dimiiikinya secara efektif dan cfisicn. Perusahaan yang dapat memfokuskan pada upaya perbaikan kualitas produk yang scsuai kebutuhan konsumen melalui perbaikan performansi bisnis secara menyeluruh berdasarkan konsep sistem industri modern yang bcrkembang saat ini adalah merupakan cara penyelesaian yang tepat. Untuk itu metode yang tepat dan terintegrasi untuk menyelesaikan persoalan tersebut adalah dengan menggunakan metoda Quality Function Deploymet QFD. Quality Junction- Deployment QFD adalah metoda untuk meningkatkan kualitas produk melalui perencanaan dan pengembangan produk secara terstruktur yang memungkinkan pengembang dapat mendifinisikan secara jelas persyaratan dan harapan konsumen. QFD dapat mengevaluasi kemampuan produk atau jasa secara sistematik untuk memenuhi kebutuhan dan harapan konsumen. Berdasarkan hal tersebut maka penelitian yang dilakukan di PT. Aneka Banusakti ini ditujukan untuk meningkatkan kualitas produk Cylinder Liner melalui perencanaan dan pengembangan produk dengan menggunakan metoda QFD. Diharapkan dengan meningkatnya kualitas produk yang dihasilkan dapat mcmccahkan persoalan rendahnya volume penjualan sebagai kendala yang dihadapi perusahaan sclamaini. Langkah awal yang dilakukan dalam penelitian ini adalah dengan mengidentifikasi kebutuhan pelanggan Customer Needs dan menentukan atribut-atribut produk melalui metoda wawancara dan penyebaran kuesioner. Selanjutnya setelah melalui tahapan pengumpulan dan pengolahan data maka akhirnya dihasilkan urutan atribut-atribut produk yang dipentingkan oleh konsumen urutan prioritas respon teknis untuk memenuhi kebutuhan konsumen gap antara perceived dan expected performance satisfaction kontribusi masing-masing respon teknis terhadap peningkatan kualitas produk dan nilai target performance yang direncanakan perusahaan pada periode mendatang.


ABSTRACT

The number of production and selling of vehicle in Indonesia in years shows a rapid increase. Those condition certainly must be equaled with the increase of the number of spare parts. It is estimated in the upcoming free trade age that their number will increase more because the varying vehicle type imported from other countries. On the other hand with wider market and increasing numbers of businessmen it has given to the consumer a good opportunity to require a high quality product competitive price and the right giving time. This free competition condition forces the manufacturer of vehicle spare parts to produce the competitive price and quality product. Based on that therefore the company which is eager to stay alive and compete even grow more and more should be able to use its resources effectively and efficiently. The company which can focus on the effort of product quality repairment based on the consumers needs through the global business performance repairment based on the developing current modern industrial system concept is the right conclusion way. Thus the right and integrated method to solve the problem is by using Quality Function Deployment QFD method. Quality Function Deployment QFD is the method to increase the product quality through structured product development and planning which enable the developer to define the consumers condition and hope clearly. QFD can evaluate the ability of product and service systematically to satisfy the consumers needs and hopes. Based on that uierefore the research held in PT Aneka Banusakti is aimed to increase Cylinder Liner product quality through product development and planning by using QFD method. It is hoped with the increasing product quality can solve the problem of low selling volume as the obstacle which the company face lately. The beginning step executed in this research is by identifying the customer needs and deterrmning product attributes by interview method and questioner. The next step after the data collecting and processing therefore finally the rank of product attributes is resulted and cared by the consumer the rank of technical responds priority to satisfy the consumers needs the gap between perceived and expected performance satisfaction the contribution of each technical responds to the increase of product quality and performance target value planned by the company in the upcoming period.



KeywordsQuality Function Deployment (QFD); Cylinder Liner; product quality; customer needs; product attributes; gap; perceived and expected performance satisfaction; techincal responds; performance target.
 
Subject:  Manajemen Kualitas Total
Contributor
  1. Ir. Hari Supriyanto, MSBE
    Dr. Ir. I Nyoman Pujawan, MEng
Date Create: 28/12/2006
Type: Text
Format: pdf ; 130 pages
Language: Indonesian
Identifier: ITS-Master-3100002015709
Collection ID: 3100002015709
Call Number: 658.562 Gun p


Source
Theses Operation Management RT 658.562 Gun p, 2002

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