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ITS » Master Theses » Manajemen Teknologi Informasi-S2 MMT
Posted by hassane at 21/11/2008 06:08:34  •  8622 Views


DESAIN SISTEM INFORMASI PEMANTAUAN KINERJA OPERASIONAL PADA UNIT OPHAR AREA OPERASI SURABAYA DIVISI FIXED WIRELESSS NETWORK PT.TELKOM INDONESIA

OPERATIONAL PERFORMANCE MONITORING INFORMATION SYSTEM DESIGN IN OPHAR UNIT SURABAYA OPERATION AREA FIXED WIRELESS DIVISION PT. TELKOM INDONESIA

Author :
Kurniawan, Yusuf 




ABSTRAK

Sebagai operator yang bergerak di bidang jasa melalui penyediaan layanan komunikasi wireless kepada para pelanggan Divisi Fixed Wireless Network Arop Surabaya sebagai operator produk TelkomFlexi dituntut untuk memberikan layanan dengan kualitas yang prima baik dari segi kemampuan teknis maupun pelayanan kepada pelanggannya. Hal ini bertujuan untuk meningkatkan value melalui customer satisfaction agar mampu memenangkan persaingan. Salah satunya adalah memberikan kualitas performansi layanan yang baik melalui operational maintenance dari jaringan perangkat yang prima ditunjang dengan sistem informasi data warehouse guna keperluan pengambilan keputusan oleh manajemen Decision Support System. Saat ini semua proses bisnis yang berhubungan dengan pengelolaan work order logbook monitoring dan pelaporan performansi jaringan untuk mendukung pengambilan keputusan oleh manajemen dalam pelaksanaannya belum efektif dan efisien. Tesis ini dibuat bertujuan merancang sistem informasi untuk mendukung proses pengambilan keputusan pada Unit Ophar Area Operasi Surabaya Divisi Fixed Wireless Network PT Telkom Indonesia. Kebutuhan informasi yang diperlukan oleh manajemen Telkom diperoleh berdasarkan survey dan observasi di lapangan. Kemudian dilakukan analisa darimana data yang dibutuhkan tersebut dapat diperoleh. Selanjutnya untuk setiap informasi yang dibutuhkan dibuat Entity-Relationship Diagram ERD dengan bantuan power designer. Untuk proses bisnis dari sistem digunakan Data Flow Diagram DFD yang didasarkan pada spesifikasi kebutuhan yang telah diidentifikasikan sebelumnya dimana yang utama adalah pengolahan data dan penyediaan data untuk pemantauan dan pelaporan. Desain aplikasi ini merupakan New Application Development Project dari penerapan teknologi baru dimana ada kebutuhan user. Melalui Task Selector Set value didapatkan untuk mengadaptasi aplikasi ini menggunakan kriteria strict dimana semua proses yang diterapkan dilakukan dengan disiplin yang tinggi. Dari analisa biaya manfaat untuk proyek ini didapatkan IRR 6679 Payback Period selama 16 tahun dan NPV didapatkan Rp. 378.300.000 sehingga proyek ini sangat layak untuk diimplementasikan di PT Telkom Divisi FWN Area Operasi Surabaya.


ABSTRACT

As a provider in wireless communication Fixed Wireless Network Division Arop Surabaya an operator of TelkomFlexi must give an excellent service quality from its technical capabilities and from its services to their customers. The goal is to increase value through customer satisfaction in winning competition. One of these is to give good service quality performance through a good network equipments operational maintenance supported by data warehouse information system for managements decision making Decision Support System. For now all business process related to work order management logbook monitoring and network performance reporting to support decision making by management in practice is not yet effective and efficient. The purpose of this thesis is to design an information system to support decision making in Unit Ophar Area Operasi Surabaya Divisi Fixed Wireless Network PT Telkom Indonesia. The informations that needed by Telkoms management are taken based on survey and field observation. Then do the analysist where those needed data can be taken. Further more for each needed information Entity-Relationship Diagram ERD is made. For system business process Data Flow Diagram DFD is used based on specification of need that already identify before where the main need is data management and data availibity for monitoring and reporting. This applications design is a New Application Development Project from deployment of a new technology which there is a need from user. Through a Task Selector Set value this application adapt a strict criteria where all the processes are done with high discipline. From cost-benefit analysist IRR 6679 Payback Period 16 years and NPV Rp. 378.300.000 therefore this project is good to implement in di PT Telkom Divisi FWN Area Operasi Surabaya.



KeywordsDecision Support System ; Data Warehouse ; Entiy Relationship Diagram ; Data Flow Diagram ; Net Present Value ; Internal Rate of Return ; Payback Period
 
Subject:  Sistem Informasi Manajemen
Contributor
  1. Rully Soelaiman, S.Kom, M.Kom.
Date Create: 21/11/2008
Type: Text
Format: pdf
Language: Indonesian
Identifier: ITS-Master-3100007030112
Collection ID: 3100007030112
Call Number: RTMT 658.403 801 1 Kur d


Source
Master Theses, Program Magister Manajemen Teknologi, RTMT 658.403 801 1 Kur d, 2007

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Copyright @2007 by ITS Library. This publication is protected by copyright and permission should be obtained from the ITS Library prior to any prohibited reproduction, storage in a retrievel system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to ITS Library




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