EMAIL: PASSWORD:
Front Office
UPT. PERPUSTAKAAN
Institut Teknologi Sepuluh Nopember Surabaya


Kampus ITS Sukolilo - Surabaya 60111

Phone : 031-5921733 , 5923623
Fax : 031-5937774
E-mail : libits@its.ac.id
Website : http://library.its.ac.id

Support (Customer Service) :
timit_perpus@its.ac.id








Welcome..guys!

Have a problem with your access?
Please, contact our technical support below:
LIVE SUPPORT


Taufik Rachmanu


Moh. Fandika Aqsa


Tondo Indra Nyata


Ansi Aflacha Putri


Aprillia Tri Wulansari


Dewi Eka Agustina




! ATTENTION !

To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently

Still Confuse?
Please read our User Guide

Keyword
Mode
Expanded Search (for Free text search only)
 
OR You May Search Our Knowledges Using Google Customize Search :

Custom Search

ITS » Non Degree » Statistika - D3
Posted by dee@its.ac.id at 10/01/2012 14:51:36  •  499 Views


ANALISIS KEPUASAN PENGHUNI ASRAMA MAHASISWA INSTITUT TEKNOLOGI SEPULUH NOPEMBER SURABAYA

SATISFACTION ANALYSIS THE OCCUPANT OF THE DORMITORY FOR STUDENT OF SEPULUH NOPEMBER INSTITUTE OF TECHNOLOGYSURABAYA

Created by :
SUKMANITA, RINDANG  ( 1308030061 )



SubjectAnalisis multivarian
Pelayanan pelanggan
Alt. Subject Multivariate analysis
consumer satis faction
KeywordAsrama
Analisis Kesenjangan
Analisis Korespondensi

Description:

Institut Teknologi Sepuluh Nopember (ITS) Surabaya sebagai institusi pendidikan berusaha meningkatkan kualitas. Salah satu fasilitas yang disediakan adalah asrama mahasiswa. Penelitian ini bertujuan mengetahui karakteristik penghuni asrama dengan metode analisis deskriptif serta mengetahui kesenjangan dan kecenderungan pengelompokan kriteria dari variabel pelayanan jasa dengan metode análisis kesenjangan dan analisis korespondensi. Karakteristik responden penghuni asrama baru memiliki demografi yaitu mayoritas responden berjenis kelamin perempuan yaitu 52% dengan usia ≤19 tahun dan atara 20 hingga 21 tahun yakni sebesar 43% dan berasal dari luar surabaya dengan persentase 66% dengan rata-rata uang saku perbulan antara Rp 500.001 hingga Rp 1000.000 yakni sebesar 68%. Sedangkan untuk karakteristik perilaku penghuni mayoritas penghuni asrama mendapatkan informasi seputar asrama melalui website ITS yaitu 59%. Hasil analisis kesenjangan didapatkan bahwa kenyataan yang didapatkan dari kelima dimensi mengenai pelayanan yang diberikan oleh asrama masih kurang memuaskan dan tidak sesuai dengan harapan, Secara keseluruhan dari hasil analisis korespondensi (kecenderungan) didapatkan bahwa semakin lama penghuni tinggal diasrama tidak membuat penghuni cenderung merasa puas dengan pelayanan jasa.


Alt. Description

Sepuluh Nopember Institute of Technology (ITS) Surabaya as one of the educational institution is always trying to improve the quality. One of the facilities which provided is student dormitory. This study is purposed to know the occupants characteristic of ITS student dormitory with descriptive analysis method as well as to know the gap and the tendency of criteria grouping service variable with using gap analysis method and correspondence analysis. Respondent characteristic of occupants of the new dormitory for ITS student have demography data as follow : majority of respondents is female with 52% of age ≤ 19 years and between the ages of 20 years to 21 years is as much as 43%, 66% of them came from outside of Surabaya with their average of monthly allowance between Rp 500,001 to Rp 1000,000 around 68 %. Whereas for the behavior characteristic of the occupants can be explained that mayority of occupants dormitory get information from the ITS website around dormitory is 59%. The result of gap analysis is found that the facts which was obtained from the fifth of dimension with regard to services provided by dormitory manager is still less than satisfactory and is not conform to expectation. Overall the correspondence analysis (tendency) was obtained that occupants the longer they stayed in the dorms did not make the occupant getting feel satisfied with the service.

Contributor:
  1. Dr. Ir Setiawan, Ms
Date Create:27/06/2011
Type:Text
Format:pdf
Language:Indonesian
Identifier:ITS-NonDegree-3100011044964
Collection ID:3100011044964
Call Number:RSSt 519.535 Suk a


Source :
Non Degree of Statistics, RSSt 519.535 Suk a, 2011

Coverage :
ITS Community

Rights :
Copyright @2011 by ITS Library. This publication is protected by copyright and per obtained from the ITS Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to ITS Library


Publication URL :
http://digilib.its.ac.id/analisis-kepuasan-penghuni-asrama-mahasiswa-institut-teknologi-sepuluh-nopember-surabaya-17158.html




[ Free Download - Free for All ]

  1.  ITS-NonDegree-17158-1308030061-Cover_id.pdf - 39 KB
  2.  ITS-NonDegree-17158-1308030061-Cover_en.pdf - 40 KB
  3.  ITS-NonDegree-17158-1308030061-Approval_Sheet.pdf - 695 KB
  4.  ITS-NonDegree-17158-1308030061-Abstract_id.pdf - 188 KB
  5.  ITS-NonDegree-17158-1308030061-Abstract_en.pdf - 196 KB
  6.  ITS-NonDegree-17158-1308030061-Preface.pdf - 207 KB
  7.  ITS-NonDegree-17158-1308030061-Table_of_Content.pdf - 178 KB
  8.  ITS-NonDegree-17158-1308030061-Illustrations.pdf - 177 KB
  9.  ITS-NonDegree-17158-1308030061-Tables.pdf - 178 KB
  10.  ITS-NonDegree-17158-1308030061-Enclosure_List.pdf - 177 KB
  11.  ITS-NonDegree-17158-1308030061-Chapter1.pdf - 187 KB
  12.  ITS-NonDegree-17158-1308030061-Conclusion.pdf - 193 KB
  13.  ITS-NonDegree-17158-1308030061-Bibliography.pdf - 183 KB
  14.  ITS-NonDegree-17158-1308030061-Biography.pdf - 210 KB
  15.  ITS-NonDegree-17158-1308030061-Presentation.pdf - 1469 KB

[ FullText Content - Please, register first ]

  1. ITS-NonDegree-17158-1308030061-Chapter2.pdf - 144 KB
  2. ITS-NonDegree-17158-1308030061-Chapter3.pdf - 300 KB
  3. ITS-NonDegree-17158-1308030061-Chapter4.pdf - 336 KB
  4. ITS-NonDegree-17158-1308030061-Enclosure.pdf - 862 KB



Give your Comment here...


 10 Similar Document...

     No similar subject found !

 10 Related Document...






HELP US !
You can help us to define the exact keyword for this document by clicking the link below :

Analisis , Analisis Kesenjangan , Analisis Korespondensi , Asrama , Kesenjangan , Korespondensi



POLLING

Bagaimana pendapat Anda tentang layanan repository kami ?

Bagus Sekali
Baik
Biasa
Jelek
Mengecewakan




54750501


Visitors Today : 1
Total Visitor : 2515832

Hits Today : 28427
Total Hits : 54750500

Visitors Online: 1


Calculated since
16 May 2012

You are connected from 10.199.13.5
using CCBot/2.0 (http://commoncrawl.org/faq/)


ITS Digital Repository Feeds



Copyright © ITS Library 2006 - 2014 - All rights reserved.
Dublin Core Metadata Initiative and OpenArchives Compatible
Developed by Hassan