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ITS » Undergraduate Theses » Manajemen Bisnis
Posted by tondoindra@gmail.com at 31/03/2016 10:56:03  •  928 Views


PENERAPAN RANCANGAN KNOWLEDGE MANAGEMENT PADA PROSES BISNIS DIREKTORAT OPERASIONAL KEBUN BINATANG SURABAYA

DESIGNING A KNOWLEDGE MANAGEMENT BASED BUSINESS PROCESS ON OPERATIONAL DIRECTORATE OF KEBUN BINATANG SURABAYA

Author :
RAMADHAN, ANDIKA PUTRA ( 2510100095 )




ABSTRAK

Kebun Binatang Surabaya adalah salah satu tempat pariwisata yang wajib dikunjungi di surabaya beberapa tahun yang lalu KBS merupakan kebun binatang yang menyandang gelar terlengkap se Asia Tenggara tetapi reputasi tersebut telah hilang yang dapat dilihat dari jumlah pengunjung yang datang salah satu penyebab yang menyebabkan menurunnya reputasi dari KBS itu sendiri adalah banyaknya hewan-hewan yang mati. Dalam penelitian ini akan dianalisa faktor apa saja yang menjadi acuan dalam pengelolaannya sehingga dapat diketahui hal yang menyebabkan penurunan reputasi pada Kebun binatang Surabaya ini. Knowledge Management adalah salah satu tools yang dapat mengelola aset berupa Knowledge sehingga dapat menunjang tercapainya tujuan strategis perusahaan. Dalam penelitian ini akan diidentifikasi kriteria yang ada pada pekerjaan yang menjadi kunci kritis untuk mencapai tujuan dari Kebun Binatang Surabaya. Metode yang akan digunakan pada penelitian ini antara lain adalah Analytical Network Process ANP Decission Making Trial and Evaluation Laboratory DEMATEL dan Knowledge Audit. Dengan adanya penelitian ini diharapkan pihak Management Kebun Binatang Surabaya dapat mengetahui faktor kritis yang dapat menunjang peningkatan mutu dan mampu mengevaluasi kinerja dalam pengelolaan Kebun Binatang Surabaya.


ABSTRACT

Surabaya Zoo is one of the must-visit tourist places in Surabaya a few years ago Surabaya Zoo is a zoo that is the title of the most comprehensive in Southeast Asia but it has lost the reputation which can be seen from the number of visitors who come one of the causes that led to the decline reputation of Surabaya Zoo itself is the number of animals that die. This research analyzed factors that a reference in its management so that it can be seen that it causes a decrease in the reputation of Surabaya Zoo. Knowledge Management is one of the tools that can manage the assets in the form of Knowledge so as to support the achievement of the strategic objectives of the company. In this study the existing criteria will be identified on the critical work that is key to achieving the goal of Surabaya Zoo. The method used in this study include the Analytical Network Process ANP Decission Making Trial and Evaluation Laboratory DEMATEL and Knowledge Audit. Given this research are expected to the Surabaya Zoo Management can determine the critical factors that can support quality improvement and is able to evaluate performance in the management of Surabaya Zoo.



KeywordsKnowledge Management, Analytical Network Process (ANP), Process Business, Decission Making Trial and Evaluation Laboratory (DEMATEL), Knowledge Audit
 
Subject:  Managemen
Contributor
  1. Dr. Ir. Bambang Syairudin, M.T
Date Create: 31/03/2016
Type: Text
Format: PDF
Language: Indonesian
Identifier: ITS-Undergraduate-25001150008469
Collection ID: 25001150008469
Call Number: RSI 658.403 8 Ram p


Source
Undergraduate Theses Of Industrial Engineering RSI 658.403 8 Ram p, 2016

Coverage
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Rights
Copyright @2016 by ITS Library. This publication is protected by copyright and per obtained from the ITS Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to ITS Library




[ Download - Open Access ]

  1.  ITS-Undergraduate-40991-2510100095-abstract_id.pdf - 192 KB
  2.  ITS-Undergraduate-40991-2510100095-abstract_en.pdf - 266 KB
  3.  ITS-Undergraduate-40991-2510100095-conclusion.pdf - 433 KB




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