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ITS » Undergraduate Theses » Teknik Sipil Ekstensi S1
Posted by taujack@its.ac.id at 21/04/2011 11:45:24  •  2895 Views


ANALISA KEPUASAN PENGHUNI DENGAN METODE QUALITY FUNCTION DEPLOYMENT DI PERUMAHAN PURI SAFIRA REGENCY SURABAYA

CUSTOMER SATISFACTION ANALYSIS WITH QUALITY FUNCTION DEPLOYMENT METHOD IN PURI SAFIRA REGENCY SURABAYA

Author :
PUSPITASARI, RATIH PRADIAN  ( 3105109536 )




ABSTRAK

Perumahan Puri Safira Regency merupakan perumahan dengan pangsa pasar luas. Dengan luas lahan yang dimiliki yaitu lebih kurang 60 hektar wilayah yang dibangun baru 25 sehingga masih ada peluang untuk pengembangan dan peningkatan kualitas. Berdasarkan hal tersebut analisa kepuasan penghuni menjadi hal penting untuk pengembangan selanjutnya. Tujuan dari penelitian ini adalah mengetahui urutan prioritas variabel kepuasan berdasarkan faktor kualitas bangunan sarana dan prasarana serta faktor lokasi yang harus dikembangkan serta mengetahui strategi perbaikan dan peningkatan kualitas dalam pembangunan perumahan tahap selanjutnya. Analisa dilakukan dengan metode Quality Function Deployment QFD. Pengumpulan data dilakukan dengan survey kepuasan penghuni dan wawancara dengan pihak pengembang perumahan. Dari hasil penelitian dan analisa data menggunakan House of Quality HoQ diketahui bahwa penghuni secara umum belum puas dengan kondisi sekarang. Variabel yang diprioritaskan berdasarkan ranking Raw Weight adalah fasilitas penyediaan air bersih PDAM ketahanan atap rumah terhadap rayap tingkat kebocoran atap kualitas bahan yang digunakan dalam pembangunan keamanan terhadap banjir. Gap Tingkat Kesenjangan yang terjadi adalah fasilitas penyediaan air bersih PDAM ketahanan atap rumah terhadap rayap tingkat kebocoran atap kualitas bahan yang digunakan dalam pembangunan. Sedangkan strategi perbaikan dan peningkatan kualitas dalam pembangunan perumahan tahap selanjutnya dengan melihat urutan prioritas respon teknis dari gap adalah membangun rumah dengan kualitas yang lebih baik pengembang menyediakan manajemen estate koordinasi yang baik dengan pihak PDAM penyediaan saluran air bersih dan kotor yang sesuai standar.


ABSTRACT

Puri Safira Regency has a good market prospect in west Surabaya. Puri Safira Regency is located in a 60 ha area which 25 of its area have not developed yet. Therefore it still has opportunity to improve the housing qualification. According to that fact customer satisfaction analysis plays important roles for the next development. The aim of this paper is to find out the ranks of satisfaction variable based on quality of buildings facilities and infrastructure location factors and to determine Gap and the strategy of quality improvement for the next development by Quality Function Deployment QFD method. Data is collected by customer satisfaction survey with resident and interview with property developer. From data analysis uses House of Quality HoQ method we found that customer have not satisfied with current condition. Primary variable due to Raw Weight rank are a facility of water supply PDAM durability termites roof leaking roof level quality of materials used in the construction safety against floods. And Gap level rank are a facility of water supply PDAM a termite proof roof leaking of roof level quality of materials used in construction and electrical facilities. While the strategy of quality improvement in the next development are a better quality housing improving the estate management good coordination with PDAM provision of clean and dirty water channel that meets the standard and the provision of housing and public facility maintenance.



KeywordsHouse of Quality; Kepuasan Penghuni; perumahan Puri Safira Regency; Quality Function Deployment
 
Subject:  Konsumen
Contributor
  1. FARIDA RACHMAWATI, ST. MT
  2. CAHYONO BINTANG NURCAHYO, ST. MT
Date Create: 21/04/2011
Type: Text
Format: pdf
Language: Indonesian
Identifier: ITS-Undergraduate-3100010040549
Collection ID: 3100010040549
Call Number: RSS 658.834 3 Pus a


Source
Undergraduate Thesis, Civil Engineering, RSS 658.834 3 Pus a, 2010

Coverage
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Copyright @2011 by ITS Library. This publication is protected by copyright and per obtained from the ITS Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to ITS Library




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  1.  ITS-Undergraduate-14307-3105109536-Abstract_id.pdf - 189 KB
  2.  ITS-Undergraduate-14307-3105109536-Abstract_en.pdf - 190 KB
  3.  ITS-Undergraduate-14307-3105109536-Conclusion.pdf - 189 KB




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