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ITS » Paper and Presentation » MANAJEMEN KINERJA STRATEGIS
Posted by aprill@is.its.ac.id at 03/01/2014 10:20:38  •  1318 Views


PENGEMBANGAN KNOWLEDGE MANAGEMENT CAPABILITY MATURITY MODEL DENGAN CAPABILITY KNOWLEDGE MANAGEMENT PERFORMANCE EVALUATION FRAMEWORK YANG SELARAS DENGAN BALANCED SCORECARD

THE DEVELOPMENT OF KNOWLEDGE MANAGEMENT CAPABILITY MATURITY MODEL WITH CAPABILITY KNOWLEDGE MANAGEMENT PERFORMANCE EVALUATION FRAMEWORK IN ALIGNMENT WITH BALANCED SCORECARD

Author :
LUSIANA, DEWI ( 2511205003 )




ABSTRAK

Penelitian ini menyajikan pengembangan Knowledge Management Capability Maturity Model KMCMM dengan Capability Knowledge Management Performance Evaluation Framework CKMPEF yang membantu organisasi dalam mengukur kekuatan dukungan manajemen pengetahuan terhadap jenis pengetahuan yang bersifat kritis bagi tujuan bisnis. Kekuatan daya dukung terhadap jenis pengetahuan amatan dinyatakan dalam maturity level. Knowledge Management Capability Maturity Model dibangun melalui tahapan penyelarasan dengan kerangka Balanced Scorecard. Dalam menyelaraskan dengan Balanced Scorecard jenis pengetahuan amatan diidentifikasi dari strategic objectives dan strategic initiatives untuk kemudian diidentifikasi tingkat kekritisan. Dalam konteks Dynamic Capability View fokus manajemen pengetahuan adalah untuk mengembangkan kemampuan manajemen pengetahuan melalui mekanisme tata kelola pengetahuan untuk memfasilitasi proses pengetahuan sehingga menghasilkan kinerja bisnis yang unggul. Penelitian ini menggunakan desain penelitian survei dan mengadopsi pendekatan pengujian hipotesis untuk mengembangkan kemampuan berbasis Capability Knowledege Management Performance Evaluation Framework yang mendukung pernyataan Dynamic Capability View. Maka dalam penelitian ini didapatkan 11 indikator pengetahuan 11 jenis pengetahuan yang bersifat kritis dengan skor maturity total sebesar 7378 .Hasil penelitian menunjukkan bahwa Knowledge Management Capability Maturity Model dapat diterapkan dengan baik di organisasi yang telah menerapkan BSC dan mampu memberikan arahan untuk pengembangan manajemen pengetahuan secara bertahap dan terselaras dengan tujuan bisnis.


ABSTRACT

This research presents the development of Knowledge Management Capability Maturity Model KMCMM by using Capability Knowledge Management Performance Evaluation Framework CKMPEF to help organization assisting the strength of knowledge management support against critical knowledge for business goal. The strength of support to the object knowledge is represented as maturity level. Knowledge Management Capability Maturity Model KMCMM is build trough synchronization phase using Balanced Scorecard framework to discover the sort of the object knowledge. While synchronizing with the Balanced scorecard the sort of the object knowledge is identified from the strategic objectives and the strategic initiatives of BSC to recognize the critical level.In Dynamic Capability View context the focus of knowledge management is to extend the ability of knowledge management trough conducive Knowledge Governance Mechanism to facilitate of Knowledge Process in order to yield a superior business performance. This research employee a survey research and adopt test-hypothesis approach to extend the Capability Knowledege Management Performance Evaluation Framework CKMPEF ability based which support the Dynamic Capability View DCV. From eleven indicators of knowledge obtained in this research eleven is critical with the total score of real maturity is 7378. The test indicates that Knowledge Management Capability Maturity Model can be well implemented in the organization and have the ability of giving path for knowledge management development gradually and synchronized with business goal.



KeywordsKnowledge Management ;Dynamic capability;maturity model ;knowledge management maturity model,balanced scorecard
 
Subject:  pengetahuan manajemen
Contributor
  1. DR. Ir. Bambang Syairudin
  2. Naning Aranti Wessiani, ST., MM.
Date Create: 03/01/2014
Type: Text
Format: pdf
Language: Indonesian
Identifier: ITS-paper-25021140003302
Collection ID: 25021140003302
Call Number: RTI 658.403 8 Lus p


Source
Paper and Presentation of Industrial Engineering, RTI 658.403 8 Lus p, 2013

Coverage
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Copyright @2014 by ITS Library. This publication is protected by copyright and per obtained from the ITS Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to ITS Library




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ITS-paper-25021140003302-28846.pdf




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