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ITS » Undergraduate Theses » Teknik Perkapalan
Posted by yeni at 12/12/2008 15:53:17  •  4786 Views


PENGUKURAN KINERJA PERUSAHAAN GALANGAN KAPAL MENGGUNAKAN PENDEKATAN MALCOLM BALDRIGE NATIONAL QUALITY AWARD MBNQA

MEASUREMENT OF SHIPYARD PERFORMANCE BASED ON THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD MBNQA APPROACH

Author :
Nugroho, Bintoro Dwi 




ABSTRAK

Pengukuran kinerja diperlukan setiap perusahaan guna mengetahui kondisi dan prestasi yang dimiliki saat ini dan potensinya pada masa mendatang. Penerapan pengukuran kinerja selama ini masih didominasi oleh tolak ukur finansial sistem pengukuran kerja tradisional. Sedangkan pengukuran kinerja yang dibutuhkan saat ini dan masa mendatang adalah pengukuran kinerja yang lebih komprehensif yang meliputi tolak ukur finansial dan non-finansial. Model manajemen kualitas Malcolm Baldrige National Quality Award MBNQA mempunyai konsep dan prosedur yang meliputi aspek finansial dan non-finansial guna membantu perusahaan dalam mengevaluasi usaha-usaha perbaikan kualitas dengan ketujuh kategorinya kepemimpinan perencanaan strategi fokus pasar dan konsumen informasi dan analisa fokus sumber daya manusia proses manajemen dan hasil-hasil bisnis. Melalui pengukuran kinerja dengan konsep MBNQA perusahaan dapat memetakan posisinya di pasar melalui pemahaman atas kekuatankelemahan berdasarkan penilaian dari berbagai sudut pandang tersebut.


ABSTRACT

Every company uses performance measurement to understand the condition and the achievement in present and the potential opportunity in the future. The performance measurement implementation during these days is dominated by financial measurement traditional performance measurement system. While the company actually need right now and the future is a more comprehensive performance measurement which includes financial and non-financial measurement. The Malcolm Baldrige National Quality Award MBNQA quality management model have the concepts and procedures which include financial and non-financial aspect to help the company in evaluating their quality improvement. The MBNQA system perspective have seven categories leadership strategic planning costumer and market focus information and analysis human resource focus process management and business results. Through the performance measurement with the MBNQA concept company will be able to establish its market position by identifying strength and weaknesses based on the internal assessment of the overall aspect in the organization.



KeywordsThe Malcolm Baldrige National Quality Award (MBNQA); continuous improvement
 
Subject:  Galangan kapal
Contributor
  1. Ir. R. Sjarief Widjaja, Ph.D.
Date Create: 12/12/2008
Type: Text
Format: pdf.
Language: Indonesian
Identifier: ITS-Undergraduate-4101 100 027
Collection ID: 3100007029319
Call Number: RSPe 623.83 Nug p


Source
Undergraduate Theses, Naval Architec Engineering, RSPe 623.83 Nug p,2007

Coverage
ITS Community Only

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Copyright @2007 by ITS Library. This publication is protected by copyright and permission should be obtained from the ITS Library prior to any prohibited reproduction, storage in a retrievel system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to ITS Library




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ITS-Undergraduate-3100007029319-2940.pdf




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