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ITS » Scientific Articles » Sistem Informasi - S1
Posted by at 14/03/2016 14:24:38  •  1203 Views

Author :
MAHENDRAWATHI ER ( 197610112006042001 )


More and more supply chain business processes are now supported by IT but there are still ongoing debate on the exact value of IT in supporting supply chain operation and eventually performance. As supply chain emphasizes on managing interconnected business processes that cut across functions within firm and across partner firm then it is reasonable to think that management of supply chain business process as part of the Business Process Management BPM implementation. The first step in BPM is evaluation of current condition which can be done through process mining. This paper attempts to investigate the viability of implementing process mining to model supply chain process through real case study. The case company addressed in this paper is an international manufacturing company that use SAP ERP in conducting their business processes. First a face-to-face interview with representatives from the company are conducted to understand the overall business processes. This is followed by defining and collecting the data necessary to conduct process mining. Based on the interview and initial data collection two main challenges in implementing the process mining in the case company are identified breakdown in business processes and information availability. Result from the case company highlights two disconnects in the business processes i.e. between source and make and between make and deliver that makes it difficult to capture and analyze the overall order fulfilment process of the case company. Finally disconnect between physical flow of materials with the information flow is another main challenge in implementing process mining in a supply chain that has not implement RFID.

KeywordsProcess Mining, Business Process Management, SAP, ERP, Supply Chain, Case Study
Subject:  Sistem informasi manajemen
Date Create: 03/12/2014
Type: Text
Format: PDF
Language: Indonesian
Identifier: ITS-Article-52005140009929
Collection ID: 52005140009929
Call Number: 658.503 Mah c

Article of Seminar

ITS Community

6th International Conference on Operations and Supply Chain Management, Bali, 2014

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